When must counseling be offered to patients according to pharmacy regulations?

Counseling must be offered to patients every time a new drug order is filled and upon refilling medications. This requirement is grounded in the principle of ensuring patient safety and medication effectiveness. By offering counseling on new medications, pharmacists can provide essential information about the drug's purpose, dosing, potential side effects, and interactions, which is crucial for a patient's understanding and adherence to the therapy.

In the case of refills, it is equally important to verify that the patient is taking the medication correctly, to remind them of its ongoing importance, and to discuss any new concerns that may have arisen since their last fill, ensuring continuous care. This practice underscores the pharmacist's role in patient education and medication management, enhancing overall healthcare outcomes.

Offering counseling just on refill requests, once a year, or for maintenance drugs only would not be in line with these regulations, as they would fail to encompass the full scope of patient needs and the dynamic nature of medication therapy.